Health Mate
Health Mate
Embedded Files
Health Mate aims to understand patients’ interactions with the online medical consultation app by exploring their healthcare needs, motivations for choosing virtual consultations over in-person visits, and the challenges they encounter in seeking medical care. This includes insights into their decision-making process for consulting a doctor, as well as any difficulties they face when booking appointments and obtaining prescriptions.
The Problem
The Problem
Many individuals, particularly busy parents , face significant barriers when accessing healthcare services. Traditional in-person medical appointments often come with long wait times, scheduling difficulties, and travel constraints. As a result, patients may delay seeking care, leading to potential health risks for themselves and their families. Furthermore, existing online consultation platforms may not provide an integrated and user-friendly experience, leaving users frustrated with complex navigation, limited features, and inadequate communication with healthcare providers.
Our Solution
Our Solution
We have developed an online medical consultation app aimed at facilitating access to digital healthcare services for patients. The app provides an easy-to-use interface that allows patients to consult with doctors from the comfort of their homes without the need to wait in clinics.
Additionally, the app features a dedicated pharmacy section where patients can order the medications they need and have them delivered to their homes, saving time and effort.
Discover Phase
Discover Phase
After figuring out the problems, thinking of solutions, and planning my next steps, it was time to learn more using different research methods.
Qualitative Research
Qualitative Research
We interviewed 5 users to understand how they expect a medical consultation app to function, the features they anticipate, their preferred booking methods, and how the booking process can be simplified . A few sample questions are listed below
Introduce yourself and your profession.
Describe your daily routine.
Have you used online medical consultation platforms before. If so, which ones .
What are the most valuable features you expect from a medical consultation app.
How do you prefer to pay for consultations (e.g., per session vs. subscription).
What challenges do you face when using similar platforms.
Key insights derived from the Interviews
Key insights derived from the Interviews
Patients prefer online medical consultations for convenience and quicker access to healthcare.
In-person visits are challenging due to long travel times and scheduling conflicts.
Users seek online consultations for emergency advice and follow-up appointments.
Challenges with online platforms include complex booking processes.
Streamlined, user-friendly solutions are needed to address these pain points.
Qualitative Research
Qualitative Research
In order to comprehensively understand the needs and preferences of potential users, I strategically employed Google Forms to conduct an online survey. The platform allowed me to design a structured questionnaire aimed at uncovering patterns and gaining insights into the common preferences .
Ten patents and doctor took part in the survey, sharing their thoughts and experiences. Their input was crucial in figuring out the main issues accurately. Because they had different viewpoints and experiences, it helped us better understand the challenges and needs in the healthcare field. This collaboration with the healthcare professionals made sure we got a well-rounded understanding of the problems we were trying to solve.
Key insights derived from the Survey
Key insights derived from the Survey
About 65% of participants want a comprehensive platform that supports multiple medical specializations, from general health to therapy and nutrition.
About 57% mentioned that Video consultations with easy scheduling are a high priority.
Trust and data security are paramount, as of 70% of participants sensitive about sharing medical data.
About 55% of participants needed smooth booking and payment process as it is crucial for their satisfaction. Single-use payments and subscription models offer flexibility.
Define Phase
Define Phase
User Persona
User Persona
User Persona
User Persona
Define Phase
Define Phase
Sitemap
Sitemap
Affinity Map
Affinity Map
Design Phase
Design Phase
Design Phase
Design Phase
Challenges we encountered in the wireframe and how we resolved them .
Most participants want smooth booking and payment process
Most participants want smooth booking and payment process
3 of 5 participants want variety in subscription models.
Not all participants who preferred booking through subscription model experienced the same level of frustration.
“It’s important for me to have flexible payment options, like paying per session or choosing a subscription plan for multiple consultations and it would be better to finish the payment process in a very few steps.” (P5)
Design Phase
Design Phase
Most participants want possibility of ordering medicines.
Most participants want possibility of ordering medicines.
2 of 5 participants need ordering medicines
Not all participants who want ordering medicines experienced the same level of frustration.
“I need the feature to request medications through the same medical app I use, as it simplifies my healthcare ,” (P3)
Design Phase
Design Phase
Most participants want multiple medical specializations, from general health to therapy and nutrition.
Most participants want multiple medical specializations, from general health to therapy and nutrition.
4 of 5 participants want diversity in medical specialties.
Not all participants who want diversity in medical specialties experienced the same level of frustration.
“I feel disappointed when using an app that doesn’t combine multiple services, such as medical consultations, therapy sessions, and prescription management.” (P1)
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